TERMS & CONDITIONS

TERMS & CONDITIONS

Questions?
Here for you. Email us at info@tutoes.com

General U.S. Shipping
Desi Tutoes ships from Baltimore, MD. Orders will be processed within 2-3 business days upon receipt of the item from the manufacturer. Desi Tutoes does not process or ship orders on Saturdays, Sundays and Holidays. Orders will be shipped via USPS Priority shipping unless notified otherwise. Desi Tutoes is not responsible for lost and/or stolen packages. Once your item has been shipped you will receive a confirmation email with tracking info. Allow 1 day for tracking info to update.

International Shipping
International orders are orders shipped to countries other than the U.S. International orders will be shipped via DHL Express shipping unless notified otherwise. DHL typically takes 3 business days to ship. International shipping costs vary with shipping location. Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"].
The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. If you refuse a shipment from Desi Tutoes, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Desi Tutoes.

Return Policy
Desi Tutoes offers returns for unworn, unused and undamaged items with tags attached within 14 days of receipt of shipment with the exception of items. Items must be returned in all original packaging, including tags and must have no signs of wear or use.
 
If you wish to return an item please follow the instructions below:
1. Email info@tutoes.com with subject "Returning Item" with garment name and Desi Tutoes order #.
2. Please note the nature of the return or exchange in the e-mail - wrong size, wrong color, etc.
3. Pack and securely seal the merchandise in the original package if possible, including all items shipped with the order.
4. Once the return is received to Desi Tutoes, returns will be credited to the original form of payment on file. Please allow for up to 5-7 days to receive credit for returned items.

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